Excellence in Client Relations
Secure stimulating and engaging contracts that add value
Providing solutions is at the heart of your business partnerships.
Collaborate with your clients on value-driven projects.
Move out of your comfort zone to secure contracts that are stimulating and add-value as much for your clients as they do for your team.
Get in on the ground floor of your clients’ transformation cycle. Being involved earlier helps you understand your clients’ needs, such as:
- What are their priorities?
- Who is making decisions?
- How can your input help them make the best decisions?
Better understand their reasons for transformation cycle, to better contribute to their success.
WHAT DO YOU HAVE TO GAIN?
→ Increase the value of your services
→ Shift your position in the process
→ Increase your team involvement
→ Become a more attractive employer
Become a more attractive employer
Increase the quality of your client relations
Move from an expert to a partner
Steps
1. Understand your context and vision
2. Agree on the indicators of success of the mandate
3. Elaborate the action plan and implement
3. Iterate and adjust
Do you want to be more present in the decisive phases of your customers’ transformation?
- Positioning service offers
- Developing skillsets and offerings
- Being part of client contracts
Other services
Excellence in Decision Making
Engage your teams through collective decision making
Excellence in Inclusivity
Create the optimal conditions to have fun at work, recognition and an environment open to difference